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2026 GoFundMe Reviews: What Nonprofits Are Saying (+ fee calculator)
May 18, 2026
GoFundMe is a popular fundraising platform. Both individual fundraisers and nonprofits can use the simple and accessible tool to raise funds, but how do you know if it's right for you?
Let's dive into GoFundMe reviews highlighting strengths, considerations, pricing, and more s you can decide if GoFundMe or another fundraising site is right for you.
Now, let's see exactly what organizations enjoy and dislike about GoFundMe with real and verified reviews.
GoFundMe pros
Cause awareness
“I recently started a nonprofit and am working to fundraise for my cause. Go Fund Me is a great way to reach members in the community who may or may not know about your cause. Talking about finances and raising funds can be an awkward conversation among friends and family. Go Fund me allows you to promote your nonprofit in easy, convenient ways. They give you promotional graphics to use and they provide great behind the scenes management features.” - Lauren F.
Easy set up
“Easy to set up funding campaigns for small organizations.” - Romeu P.
Personalization
“The best part about GoFundMe is you can pick on your particular issue that you have to let the donors know what you need help with. It gives it more humanistic feeling. I also like that they're able to see other people comment which makes it more Personal” - Brytwauna T.
What is the disadvantage of GoFundMe?
Customer support
“The robot service chat was not helpful but i went on a live chat. That person was very polite but unable/unwilling to speak to me via phone so that i could be lead through the process to access/transfer funds. Instead i had to maneuver through multiple windows online and 1 1/2 hours later no success.” - Brad
Complex payment policies
“Their payments policies are obscure, confusing, and arbitrary. They are holding our money, making random refunds, and not paying out funds on time. I will never use these guys again.” - Matt B.
Reputation
“The association between GoFundMe which is typically for individuals seeking funding for something, and nonprofits is not a positive association. The name GoFundMe Charity doesn't sound very good either. We never received one donation through them with all of our donors preferring to donate through PayPal.” - Amanda C.
Fees
“I was not a fan of the fees associated. I feel like there should be reduced charge for nonprofits using the platform to raise money for their cause.” - Meghan G.
Pricing
GoFundMe doesn't charge a separate platform fee, but payment-processing fees differ by who's running the campaign: verified charities pay 2.2% + $0.30 per donation, and individuals/personal campaigns pay 2.9% + $0.30. Both add an optional donor tip at checkout. For larger nonprofits, GoFundMe Pro (formerly Classy) is a separate, custom-priced platform.
GoFundMe has a 4.1/5 value-for-money rating on Capterra. Processing fees apply to every donation (2.2% + $0.30 for verified charities; 2.9% + $0.30 for personal campaigns), so the amount reaching the recipient is slightly less than the gross.
Zeffy is fully free for nonprofits — no platform fees and no transaction fees (Zeffy covers payment processing).
GoFundMe Fee Calculator - how much does GoFundMe charge in fees?
Zeffy Calculator
Compare your GoFundMe fees to Zeffy
Annual Fundraising Amount
Total donations you raise in a year (before fees).
($) USD
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Average Donation Size
Optional: Helps calculate how much you lose per donation.
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Calculated using GoFundMe's verified-charity rate of 2.2% + $0.30 per donation. Individuals and personal campaigns pay 2.9% + $0.30. Both add an optional donor tip at checkout. GoFundMe Pro (formerly Classy) is a separate, custom-priced platform for larger nonprofits. Source: GoFundMe pricing as of 2026.
GoFundMe has a 4.2 /5 features rating on Capterra.
Flexible funding: Nonprofits keep funds (minus fees) without a minimum.
Tax-deductible donations: Tax receipts for verified nonprofits.
Verified charity status: 501(c)(3) nonprofits get the 2.2% + $0.30 rate, branded campaign pages, and tax receipts through GoFundMe's charity program.
Easy sharing: Share campaigns via social media, email, or direct links.
Donor insights: Access detailed donor data and insights.
Recurring donations: Supporters can set up automatic contributions.
Donor appreciation: Thank donors individually through the dashboard.
Customer support
GoFundMe has a customer service rating of 3.9/5 on Capterra.
Help center: Self-service guides, FAQs, and articles.
Email and chatbot support: Help via email and an in-product chatbot for routine questions.
Trust & safety team: Personalized support for major issues via online chat.
Why this nonprofit chose to ditch GoFundMe
Loose Ends, a nonprofit helping grieving families complete unfinished textile projects, initially used GoFundMe before transitioning to a 501(c)(3). After researching alternatives, they switched to Zeffy and have since raised $34,307 and saved $1,715 in fees — money the founders say went toward building a CRM and hiring their first part-time employee.
It's good to keep your options open. If GoFundMe doesn't meet your needs right now, or you need more help reaching your fundraising goal, consider these GoFundMe alternatives:
Zeffy
Zeffy stands apart in the crowded fundraising platform market with its revolutionary approach: 100% free fundraising for nonprofits. Unlike competitors that charge platform fees, transaction fees, or monthly subscriptions, Zeffy charges absolutely nothing. This means every dollar donated through Zeffy can go directly to your mission when donors opt to cover the payment processing fees.
Highlight features:
100% free and designed specifically for nonprofits (more funds for your mission!)
Looking for a GoFundMe alternative that puts more money toward your mission? Zeffy stands out as a completely free online fundraising platform designed specifically for nonprofits like yours. Unlike GoFundMe — which charges 2.2% + $0.30 for verified charities and 2.9% + $0.30 for personal campaigns —, Zeffy charges absolutely zero platform or processing fees—meaning 100% of every donation can go directly to your cause when donors opt to cover the credit card fees.
Beyond the cost savings, Zeffy offers valuable features that GoFundMe doesn't provide, including free event management tools, automatic tax receipts, and easy-to-setup recurring donation options.
Yes, GoFundMe is widely trusted and used for personal and nonprofit fundraising efforts. Some people worry about scams and brand reputation, but the Trust & Safety team is in place to protect against risk.
GoFundMe's fees depend on who's running the campaign. Verified charities pay 2.2% + $0.30 per donation — so on a $100 donation to a verified charity, about $2.50 goes to processing and the nonprofit receives roughly $97.50. Individuals and personal campaigns pay 2.9% + $0.30, leaving roughly $96.80 of a $100 donation. Donors can also leave an optional tip at checkout.
GoFundMe doesn't charge a separate platform fee. Verified charities pay 2.2% + $0.30 per donation in payment processing — so on a $100 donation, the nonprofit receives roughly $97.50. Individuals and personal campaigns pay 2.9% + $0.30 (~$96.80 net on $100). Donors can also leave an optional tip at checkout. For larger nonprofits, GoFundMe Pro (formerly Classy) is a separate enterprise platform with custom pricing.
While GoFundMe is popular, it does have some disadvantages:
Fees: Verified charities pay 2.2% + $0.30 per donation; individuals/personal campaigns pay 2.9% + $0.30. Both add an optional donor tip at checkout.
Competition: Your campaign competes with thousands of others for attention
Trust concerns: Some donors worry about scams on crowdfunding platforms
Limited nonprofit features: Standard GoFundMe is built for crowdfunding; larger nonprofits typically use GoFundMe Pro (formerly Classy) or a dedicated nonprofit platform for advanced donor management, recurring giving, and event tools.
Withdrawal delays: It can take 2-5 business days to receive funds
Zeffy is an excellent alternative for nonprofits, offering:
Zero platform fees (100% of donations can go to your cause when donors cover fees)
Nonprofit-specific features like event management and automatic tax receipts
Recurring donation options for sustainable funding
Not 100%. When someone donates through GoFundMe:
The campaign organizer receives the donation minus payment processing fees
For a $100 donation to a verified charity, about $97.50 goes to the recipient after fees; for an individual/personal campaign, about $96.80
Additional features like tipping may further reduce the amount if donors opt in
Look for people who attend related events, follow relevant Facebook groups, or subscribe to aligned newsletters.These aren’t just potential donors—they’re your future advocates.
Look for people who attend related events, follow relevant Facebook groups, or subscribe to aligned newsletters.These aren’t just potential donors—they’re your future advocates.
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