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True North Housing Alliance knows what every nonprofit learns: every dollar counts.

Case study

True North Housing Alliance is a growing nonprofit that has spent the last 25 years focusing on the intensive, difficult work of providing shelter, housing and supportive services to people experiencing homelessness in Butte, Northern California. They joined Zeffy in May, 2023 and have already noticed a difference in fees saved and an increase in donations given. (The fees True North Housing Alliance saved were calculated with a 5% average fee—platform and credit card transaction fees combined.)




saved on fees

David Purkis


December 18, 2023



min read

We are thankful we switched to Zeffy and highly recommend it to any nonprofit considering making the switch!
- Ashiah Bird, True North Housing Alliance

The background: 25 years of helping the unhoused.

Founded in 1998 as the Chico Community Shelter Partnership and, for the next 20 years provided shelter to more than 11,000 people and has served over 400,000 meals. In 2019, to better capture the depth and breadth of the services they offer, they rebranded as True North Housing Alliance. Today, True North Housing Alliance provides programs and services to unhoused individuals, including street outreach, bridge housing, permanent supportive housing, rapid rehousing and permanent housing.

The challenge: Finding a free fundraising platform that’s actually free.

The same is true now as it was when we were founded 25 years ago: Every dollar counts.
Ashiah Bird, True North Housing Alliance

When True North Home Alliance started looking for a new fundraising platform, they knew they needed to find one with as few fees (hidden fees included) as possible. They also knew finding their forever platform wasn’t going to be easy.  

The solution: Getting used to their new platform.

With Zeffy, we have enjoyed not only financial relief by receiving every single dollar donated with no fees, but also stress relief in the straightforward design of the software.
- Ashiah Bird, True North Housing Alliance

So far, True North Housing Alliance has used Zeffy for ticketed fundraising events and to accept general and monthly donations. And, they’re just getting moved in.

The results: Zero fees means more help for the unhoused.

True North Housing Alliance began using Zeffy in May 2023, and have already saved over $200 in fees and received approximately $1,800 more than if they had used other platforms.

If you’re wondering what that extra $2000 has helped them do, well…

That is enough to provide 24/7 shelter and supportive services to an individual in our programs for over a month!
- Ashiah Bird, True North Housing Alliance

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